Welcome

Communication Improvement

Help employees at all levels:
  • Understand their own behavior
  • Learn how and when to adapt their behavior
  • Improve communication
  • Promote appreciation of differences
  • Enhance individual and team performance
  • Reduce conflict

Management / Leadership Training Opportunities:

The Secret of Great Leadership
Explore what it means to "SERVE" your organization.

Finding the Right Employees for the Job
Understand your employees' communication styles.

Strategic Planning Facilitator

  • Facilitate the individual company's strategic planning retreat
    • Individualized for each company's needs
  • How to set achievable and measurable goals

Activity Based Costing

  • What is Activity Based Costing
    • How to reduce costs by analyzing company's activities
  • Implementation and training of the Activity Based Costing process
  • Coaching the company's teams through the first team session to determine...
    • Activities of the team
    • Percentage of total team time to do this activity
    • Average minutes to do the activity
    • Etc.

Operational Processes Review

  • Intake to Cash
  • Process improvement that can be sustained over time



Velma Goertzen, RN

Communication Improvement
Management/Leadership Training
Strategic Planning Facilitator
Activity Based Costing
Operational Processes Review


Velma is  DiSC certified trainer